Geeboomba business terms are as follows
This document is an electronic record in terms of the
Information Technology Act, 2000 and rules there under as applicable and the
amended provisions pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or digital
signatures.
This document is published in accordance with the provisions
of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules,
2011 that require publishing the rules and regulations, privacy policy, and
Business Terms for access or usage of www.geeboomba.in website.
The domain name www.geeboomba.in (hereinafter referred to as
"Website") is owned by Geeboomba Digi Solution with its
registered office at 2/824-43A, Ganapathipalayam, Tirupur, Tamilnadu-641605,
India (hereinafter referred to as "Geeboomba").
Your use of the Website and services and tools are governed
by the following terms and conditions ( "Business Terms" )
as applicable to the Website including the applicable policies which are
incorporated herein by way of reference. If You transact on the Website, You
shall be subject to the policies that are applicable to the Website for such
transactions. By mere use of the Website, You shall be contracting with Geeboomba
and these terms and conditions including the policies constitute Your binding
obligations, with Geeboomba.
For the purpose of these Business Terms, wherever the
context so
requires "You" or "User" shall mean any
natural or legal person who has agreed to become a buyer on the Website by
providing Registration Data while registering on the Website as a Registered
User using the computer systems. Geeboomba allows the User to surf the Website
or make purchases without registering on the Website. The
term "We", "Us", "Our" shall mean Geeboomba.
When You use any of the services provided by Us through the
Website, including but not limited to, (e.g. Product Reviews, Seller Reviews),
You will be subject to the rules, guidelines, policies, terms, and conditions
applicable to such service, and they shall be deemed to be incorporated into
this BusinessTerms and shall be considered as part and parcel of this Business
Terms. We reserve the right, at Our sole discretion, to change, modify, add, or
remove portions of this Business Terms, at any time without any prior written
notice to You. It is Your responsibility to review these Business Terms
periodically for updates/changes. Your continued use of the Website following
the posting of changes will mean that You accept and agree to the revisions. As
long as You comply with these Business Terms, We grant You a personal,
non-exclusive, non-transferable, limited privilege to enter and use the
Website.
ACCESSING, BROWSING, OR OTHERWISE USING THE SITE INDICATES
YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE BUSINESS TERMS, SO
PLEASE READ THE BUSINESS TERMS CAREFULLY BEFORE PROCEEDING. By impliedly
or expressly accepting these BusinessTerms, You also accept and agree to
be bound by Geeboomba Policies ((including but not limited to Privacy Policy
available at Privacy) as amended from time to time.
Membership Eligibility
Use of the Website is available only to persons who can form
legally binding contracts under Indian Contract Act, 1872. Persons who are
"incompetent to contract" within the meaning of the Indian Contract
Act, 1872 including minors, un-discharged insolvents, etc. are not eligible to
use the Website. If you are a minor i.e. under the age of 18 years, you shall
not register as a User of the Geeboomba website and shall not transact on or
use the website. As a minor, if you wish to use or transact on the website,
such use or transaction may be made by your legal guardian or parents on the
Website. Geeboomba reserves the right to terminate your membership and/or
refuse to provide you with access to the Website if it is brought to Geeboomba's
notice or if it is discovered that you are under the age of 18 years.
Your Account and Registration Obligations
If You use the Website, You shall be responsible for
maintaining the confidentiality of your Display Name and Password and You shall
be responsible for all activities that occur under your Display Name and
Password. You agree that if You provide any information that is untrue,
inaccurate, not current, or incomplete or We have reasonable grounds to suspect
that such information is untrue, inaccurate, not current or incomplete, or not
in accordance with this Business Terms, We shall have the right to indefinitely
suspend or terminate or block access of your membership on the Website and
refuse to provide You with access to the Website.
Your mobile phone number and/or e-mail address are treated
as Your primary identifier on the Website. It is your responsibility to ensure
that Your mobile phone number and your email address are up to date on the
Website at all times. You agree to notify Us promptly if your mobile phone
number or e-mail address changes by updating the same on the Website through a
one-time password verification.
You agree that Geeboomba shall not be liable or responsible
for the activities or consequences of the use or misuse of any information that
occurs under your display name in cases where You have failed to update Your
revised mobile phone number and/or e-mail address on the Website.
Communications
When You use the Website or send emails or other data,
information, or communication to us, You agree and understand that You are
communicating with Us through electronic records and You consent to receive
communications via electronic records from Us periodically and as and when
required. We may communicate with you by email or by such other mode of
communication, electronic or otherwise.
A platform for Transaction and Communication
The Website is a platform that Users utilize to meet and
interact with one another for their transactions. Geeboomba is not and cannot
be a party to or control in any manner any transaction between the Website's
Users.
Henceforward:
1. All commercial/contractual
terms are offered by and agreed to between Buyers and Sellers alone. The
commercial/contractual terms include without limitation price, shipping costs,
payment methods, payment terms, date, period, and mode of delivery, warranties
related to products and services, and after-sales services related to products
and services. Geeboomba does not have any control or does not determine or
advise or in any way involve itself in the offering or acceptance of such
commercial/contractual terms between the Buyers and Sellers. All discounts,
offers (including exchange offers) are by the Seller/Brand and not by Geeboomba.
2. Placement of order by a
Buyer with Seller on the Website is an offer to buy the product(s) in the order
by the Buyer to the Seller and it shall not be construed as Seller's acceptance
of Buyer's offer to buy the product(s) ordered. The Seller retains the right to
cancel any such order placed by the Buyer, at its sole discretion and the Buyer
shall be intimated of the same by way of an email/SMS. Any transaction price
paid by Buyer in case of such cancellation by Seller shall be refunded to the
Buyer. Further, the Seller may cancel an order wherein the quantities exceed
the typical individual consumption. This applies both to the number of products
ordered within a single order and the placing of several orders for the same
product where the individual orders comprise a quantity that exceeds the
typical individual consumption. What comprises a typical individual's
consumption quantity limit shall be based on various factors and at the sole
discretion of the Seller and may vary from individual to individual.
3. Geeboomba does not make any
representation or warranty as to specifics (such as quality, value, salability,
etc) of the products or services proposed to be sold or offered to be sold or
purchased on the Website. Geeboomba does not implicitly or explicitly support
or endorse the sale or purchase of any products or services on the Website. Geeboomba
accepts no liability for any errors or omissions, whether on behalf of itself
or third parties.
4. Geeboomba is not responsible
for any non-performance or breach of any contract entered into between Buyers
and Sellers. Geeboomba cannot and does not guarantee that the concerned Buyers
and/or Sellers will perform any transaction concluded on the Website. Geeboomba
shall not and is not required to mediate or resolve any dispute or disagreement
between Buyers and Sellers.
5. Geeboomba does not make any
representation or warranty as to the item-specifics (such as legal title,
creditworthiness, identity, etc) of any of its Users. You are advised to
independently verify the bona fides of any particular User that You choose to
deal with on the Website and use Your best judgment on that behalf.
6. Geeboomba does not at any
point of time during any transaction between Buyer and Seller on the Website
come into or take possession of any of the products or services offered by
Seller nor does it at any point gain title to or have any rights or claims over
the products or services offered by Seller to Buyer.
7. At no time shall Geeboomba
hold any right, title, or interest over the products nor shall Geeboomba have
any obligations or liabilities in respect of such contract entered into between
Buyers and Sellers. Geeboomba is not responsible for the unsatisfactory or
delayed performance of services or damages or delays as a result of products
that are out of stock, unavailable or back-ordered.
8. The Website is only a
platform that can be utilized by Users to reach a larger base to buy and sell
products or services. Geeboomba is only providing a platform for communication
and it is agreed that the contract for the sale of any of the products or
services shall be a strictly bipartite contract between the Seller and the
Buyer.
At no time shall Geeboomba hold any right, title, or
interest over the products nor shall Geeboomba have any obligations or
liabilities in respect of such contract.
Geeboomba is not responsible for the unsatisfactory or
delayed performance of services or damages or delays as a result of products
which are out of stock, unavailable or back-ordered.
- You
shall independently agree upon the manner and terms and conditions of
delivery, payment, insurance, etc. with the seller(s) that You transact
with.
· Disclaimer: Pricing
on any product(s) as is reflected on the Website may be due to some technical
issue, typographical error or product information published by the seller may
be incorrectly reflected and in such an event seller may cancel such your
order(s).
- You
release and indemnify Geeboomba and/or any of its officers and
representatives from any cost, damage, liability, or other consequence of
any of the actions of the Users of the Website and specifically waive any
claims that you may have on this behalf under any applicable law. Notwithstanding
its reasonable efforts on that behalf, Geeboomba cannot take
responsibility or control the information provided by other Users which is
made available on the Website. You may find other User's information to be
offensive, harmful, inconsistent, inaccurate, or deceptive. Please use
caution and practice safe trading when using the Website.
Please note that there could be risks in dealing with
underage persons or people acting under false pretenses.
Charges
Membership on the Website is free for buyers. Geeboomba does
not charge any fee for browsing and buying on the Website. Geeboomba reserves
the right to change its Fee Policy from time to time. In particular, Geeboomba
may at its sole discretion introduce new services and modify some or all of the
existing services offered on the Website. In such an event Geeboomba reserves
the right to introduce fees for the new services offered or amend/introduce
fees for existing services, as the case may be. Changes to the Fee Policy shall
be posted on the Website and such changes shall automatically become effective
immediately after they are posted on the Website. Unless otherwise stated, all
fees shall be quoted in Indian Rupees. You shall be solely responsible for
compliance with all applicable laws including those in India for making
payments to Geeboomba Digi Solution.
Use of the Website
You agree, undertake and confirm that Your use of the
Website shall be strictly governed by the following binding principles:
1. You shall not host, display,
upload, modify, publish, transmit, update or share any information which:
(a) belongs to another person and to which You does not have
any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory,
obscene, pornographic, paedophilic, libelous, invasive of another's privacy,
hateful, or racially, ethnically objectionable, disparaging, relating or
encouraging money laundering or gambling, or otherwise unlawful in any manner
whatever; or unlawfully threatening or unlawfully harassing including but not
limited to "indecent representation of women" within the meaning of
the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way;
(d) is patently offensive to the online community, such as
sexually explicit content, or content that promotes obscenity, pedophilia,
racism, bigotry, hatred or physical harm of any kind against any group or
individual;
(e) harasses or advocates harassment of another person;
(f) involves the transmission of "junk mail",
"chain letters", or unsolicited mass mailing or "spamming";
(g) promotes illegal activities or conduct that is abusive,
threatening, obscene, defamatory, or libelous;
(h) infringes upon or violates any third party's rights
[including, but not limited to, intellectual property rights, rights of privacy
(including without limitation unauthorized disclosure of a person's name, email
address, physical address or phone number) or rights of publicity];
(i) promotes an illegal or unauthorized copy of another
person's copyrighted work (see "Copyright complaint" below for
instructions on how to lodge a complaint about uploaded copyrighted material),
such as providing pirated computer programs or links to them, providing
information to circumvent manufacture-installed copy-protect devices, or
providing pirated music or links to pirated music files;
(j) contains restricted or password-only access pages, or
hidden pages or images (those not linked to or from another accessible page);
(k) provides material that exploits people in a sexual,
violent, or otherwise inappropriate manner or solicits personal information
from anyone;
(l) provides instructional information about illegal
activities such as making or buying illegal weapons, violating someone's
privacy, or providing or creating computer viruses;
(m) contains video, photographs, or images of another person
(with a minor or an adult).
(n) tries to gain unauthorized access or exceeds the scope
of authorized access to the Website or to profiles, blogs, communities, account
information, bulletins, friend request, or other areas of the Website or
solicits passwords or personal identifying information for commercial or
unlawful purposes from other users;
(o) engages in commercial activities and/or sales without
Our prior written consent such as contests, sweepstakes, barter, advertising
and pyramid schemes, or the buying or selling of "virtual" products
related to the Website. Throughout this Business Terms, Geeboomba's prior
written consent means a communication coming from Geeboomba's Legal Department,
specifically in response to Your request, and specifically addressing the
activity or conduct for which You seek authorization;
(p) solicits gambling or engages in any gambling activity
which We, in Our sole discretion, believes is or could be construed as being
illegal;
(q) interferes with another USER's use and enjoyment of the
Website or any other individual's User and enjoyment of similar services;
(r) refers to any website or URL that, in Our sole
discretion, contains material that is inappropriate for the Website or any
other website contains content that would be prohibited or violates the letter
or spirit of these Business Terms.
(s) harm minors in any way;
(t) infringes any patent, trademark, copyright, or other
proprietary rights or third party's trade secrets or rights of publicity or
privacy or shall not be fraudulent or involve the sale of counterfeit or stolen
products;
(u) violates any law for the time being in force;
(v) deceives or misleads the addressee/ users about the
origin of such messages or communicates any information which is grossly
offensive or menacing in nature;
(w) impersonate another person;
(x) contains software viruses or any other computer code,
files, or programs designed to interrupt, destroy or limit the functionality of
any computer resource; or contains any trojan horses, worms, time bombs,
cancelbots, easter eggs, or other computer programming routines that may
damage, detrimentally interfere with, diminish the value of, surreptitiously
intercept or expropriate any system, data or personal information;
(y) threatens the unity, integrity, defense, security, or
sovereignty of India, friendly relations with foreign states, or public order
or causes incitement to the commission of any cognizable offense or prevents
investigation of any offense or is insulting any other nation.
(z) shall not be false, inaccurate, or misleading;
(aa) shall not, directly or indirectly, offer, attempt to
offer, trade, or attempt to trade-in any item, the dealing of which is
prohibited or restricted in any manner under the provisions of any applicable
law, rule, regulation, or guideline for the time being in force.
(ab) shall not create liability for Us or cause Us to lose
(in whole or in part) the services of Our internet service provider
("ISPs") or other suppliers;
1. You shall not use any
"deep-link", "page-scrape", "robot",
"spider" or other automatic devices, program, algorithm or
methodology, or any similar or equivalent manual process, to access, acquire,
copy or monitor any portion of the Website or any Content, or in any way
reproduce or circumvent the navigational structure or presentation of the
Website or any Content, to obtain or attempt to obtain any materials, documents
or information through any means not purposely made available through the
Website. We reserve Our right to bar any such activity.
2. You shall not attempt to
gain unauthorized access to any portion or feature of the Website, or any other
systems or networks connected to the Website or to any server, computer,
network, or to any of the services offered on or through the Website, by hacking,
password "mining" or any other illegitimate means.
3. You shall not probe, scan or
test the vulnerability of the Website or any network connected to the Website
nor breach the security or authentication measures on the Website or any
network connected to the Website. You may not reverse look-up, trace or seek to
trace any information on any other User of or visitor to Website, or any other
customer, including any account on the Website not owned by You, to its source,
or exploit the Website or any service or information made available or offered
by or through the Website, in any way where the purpose is to reveal any
information, including but not limited to personal identification or
information, other than Your own information, as provided for by the Website.
4. You shall not make any
negative, denigrating, or defamatory statement(s) or comment(s) about Us or the
brand name or domain name used by Us including the terms Geeboomba, Geeboomba.in,
or otherwise engage in any conduct or action that might tarnish the image or
reputation, of Geeboomba or sellers on the platform or otherwise tarnish or
dilute any Geeboomba's trade or service marks, trade name and/or goodwill
associated with such trade or service marks, trade name as may be owned or used
by us. You agree that You will not take any action that imposes an unreasonable
or disproportionately large load on the infrastructure of the Website or Geeboomba's
systems or networks, or any systems or networks connected to Geeboomba.
5. You agree not to use any
device, software, or routine to interfere or attempt to interfere with the
proper working of the Website or any transaction being conducted on the
Website, or with any other person's use of the Website.
6. You may not forge headers or
otherwise manipulate identifiers in order to disguise the origin of any message
or transmittal You send to Us on or through the Website or any service offered
on or through the Website. You may not pretend that You are, or that You
represent, someone else, or impersonate any other individual or entity.
7. You may not use the Website
or any content for any purpose that is unlawful or prohibited by this Business
Terms or to solicit the performance of any illegal activity or other activity
which infringes the rights of Geeboomba and/or others.
8. You shall at all times
ensure full compliance with the applicable provisions of the Information
Technology Act, 2000 and rules there under as applicable and as amended from
time to time and also all applicable Domestic laws, rules, and regulations
(including the provisions of any applicable Exchange Control Laws or
Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes,
Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income
Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding
Your use of Our service and Your listing, purchase, solicitation of offers to
purchase, and sale of products or services. You shall not engage in any
transaction in an item or service, which is prohibited by the provisions of any
applicable law including exchange control laws or regulations for the time
being in force.
9. Solely to enable Us to use
the information You supply Us with so that we are not violating any rights You
might have in Your Information, You agree to grant Us a non-exclusive,
worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple
tiers) right to exercise the copyright, publicity, database rights or any other
rights You have in Your Information, in any media now known or not currently
known, with respect to Your Information. We will only use Your information in
accordance with the Business Terms and Privacy Policy applicable to the use of
the Website.
10. From time to time, You shall be responsible
for providing information relating to the products or services proposed to be
sold by You. In this connection, You undertake that all such information shall
be accurate in all respects. You shall not exaggerate or over-emphasize the
attributes of such products or services so as to mislead other Users in any
manner.
11. You shall not engage in advertising to or
solicitation of, other Users of the Website to buy or sell any products or
services, including, but not limited to, products or services related to that
being displayed on the Website or related to us. You may not transmit any chain
letters or unsolicited commercial or junk emails to other users via the
Website. It shall be a violation of these Business Terms to use any information
obtained from the Website in order to harass, abuse, or harm another person, or
in order to contact, advertise to, solicit, or sell to another person other
than Us without Our prior explicit consent. In order to protect Our Users from
such advertising or solicitation, We reserve the right to restrict the number
of messages or emails which a user may send to other Users in any 24-hour
period which We deem appropriate in its sole discretion. You understand that We
have the right at all times to disclose any information (including the identity
of the persons providing information or materials on the Website) as necessary
to satisfy any law, regulation or valid governmental request. This may include,
without limitation, disclosure of the information in connection with an
investigation of alleged illegal activity or solicitation of illegal activity
or in response to a lawful court order or subpoena. In addition, We can (and
You hereby expressly authorize Us to) disclose any information about You to law
enforcement or other government officials, as we, in Our sole discretion,
believe necessary or appropriate in connection with the investigation and/or
resolution of possible crimes, especially those that may involve personal
injury.
We reserve the right but have no obligation, to monitor the
materials posted on the Website. Geeboomba shall have the right to remove or
edit any content that in its sole discretion violates, or is alleged to
violate, any applicable law or either the spirit or letter of these Business
Terms. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE
CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES.
Please be advised that such Content posted does not necessarily reflect Geeboomba's
views. In no event shall Geeboomba assume or have any responsibility or
liability for any Content posted or for any claims, damages, or losses
resulting from the use of Content and/or the appearance of Content on the
Website. You hereby represent and warrant that You have all necessary rights in
and to all Content which You provide and all information it contains and that
such Content shall not infringe any proprietary or other rights of third
parties or contain any libelous, tortious, or otherwise unlawful information.
1. Your correspondence or
business dealings with, or participation in promotions of, advertisers found on
or through the Website, including payment and delivery of related products or
services, and any other terms, conditions, warranties, or representations
associated with such dealings, are solely between You and such advertiser. We
shall not be responsible or liable for any loss or damage of any sort incurred
as the result of any such dealings or as the result of the presence of such
advertisers on the Website.
2. It is possible that other
users (including unauthorized users or "hackers") may post or
transmit offensive or obscene materials on the Website and that You may be
involuntarily exposed to such offensive and obscene materials. It also is
possible for others to obtain personal information about You due to your use of
the Website, and the recipient may use such information to harass or injure
You. We do not approve of such unauthorized uses, but by using the Website You
acknowledge and agree that We are not responsible for the use of any personal
information that You publicly disclose or share with others on the Website.
Please carefully select the type of information that You publicly disclose or
share with others on the Website.
3. Geeboomba shall have all the
rights to take necessary action and claim damages that may occur due to your
involvement/participation in any way on your own or through a group/s of
people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of
Services).
Contents Posted on the Site
All text, graphics, user interfaces, visual interfaces,
photographs, trademarks, logos, sounds, music, and artwork (collectively,
"Content"), is third-party user-generated content and Geeboomba has
no control over such third-party user-generated content as Geeboomba is merely
an intermediary for the purposes of this Business Terms.
Except as expressly provided in these Business Terms, no
part of the Website and no Content may be copied, reproduced, republished,
uploaded, posted, publicly displayed, encoded, translated, transmitted, or
distributed in any way (including "mirroring") to any other computer,
server, Website or another medium for publication or distribution or for any
commercial enterprise, without Geeboomba's express prior written consent.
You may use the information on the products and services
purposely made available on the Website for downloading, provided that You (1)
do not remove any proprietary notice language in all copies of such documents,
(2) use such information only for your personal, non-commercial informational
purpose and do not copy or post such information on any networked computer or
broadcast it in any media, (3) make no modifications to any such information,
and (4) do not make any additional representations or warranties relating to
such documents.
You shall be responsible for any notes, messages, emails,
billboard postings, photos, drawings, profiles, opinions, ideas, images,
videos, audio files, or other materials or information posted or transmitted to
the Website (collectively, "Content"). Such Content will become Our
property and You grant Us the worldwide, perpetual, and transferable rights in
such Content. We shall be entitled to, consistent with Our Privacy Policy as
adopted in accordance with applicable law, use the Content or any of its elements
for any type of use forever, including but not limited to promotional and
advertising purposes and in any media, whether now known or hereafter devised,
including the creation of derivative works that may include the Content You
provide. You agree that any Content You post may be used by us, consistent with
Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You
are not entitled to any payment or other compensation for such use.
Privacy
We view the protection of Your privacy as a very important
principle. We understand clearly that You and Your Personal Information is one
of Our most important assets. We store and process Your Information including
any sensitive financial information collected (as defined under the Information
Technology Act, 2000), if any, on computers that may be protected by physical
as well as reasonable technological security measures and procedures in
accordance with Information Technology Act 2000 and Rules thereunder. Our
current Privacy Policy is available at Privacy. If You object to Your
Information being transferred or used in this way please do not use the
Website.
We may share personal information with our other corporate
entities and affiliates. These entities and affiliates may market to you as a
result of such sharing unless you are explicitly opt out.
We may disclose personal information to third parties. This
disclosure may be required for us to provide you access to our Services, to
comply with our legal obligations, to enforce our User Agreement, to facilitate
our marketing and advertising activities, or to prevent, detect, mitigate, and
investigate fraud or illegal activities related to our Services. We do not
disclose your personal information to third parties for their marketing and
advertising purposes without your explicit consent.
We may disclose personal information if required to do so by
law or in the good-faith belief that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal processes. We may disclose
personal information to law enforcement offices, third-party rights owners, or
others in the good faith belief that such disclosure is reasonably necessary
to: enforce our Terms or Privacy Policy; respond to claims that an
advertisement, posting or other content violates the rights of a third party;
or protect the rights, property or personal safety of our users or the general
public.
We and our affiliates will share/sell some or all of your
personal information with another business entity should we (or our assets)
plan to merge with, or be acquired by that business entity, or re-organization,
amalgamate, restructuring of business. Should such a transaction occur that
another business entity (or the new combined entity) will be required to follow
this privacy policy with respect to your personal information?
Disclaimer of Warranties and Liability
This Website, all the materials and products (including but
not limited to software) and services, included on or otherwise made available
to You through this site are provided on an "as is" and "as
available" basis without any representation or warranties, express or
implied except otherwise specified in writing. Without prejudice to the
foregoing paragraph, Geeboomba does not warrant that:
This Website will be constantly available, or available at
all; or
The information on this Website is complete, true, accurate,
or non-misleading.
Geeboomba will not be liable to You in any way or in
relation to the Contents of, or use of, or otherwise in connection with, the
Website. Geeboomba does not warrant that this site; information, Content,
materials, product (including software), or services included on or otherwise
made available to You through the Website; their servers; or electronic
communication sent from Us are free of viruses or other harmful components.
Nothing on the Website constitutes or is meant to
constitute, advice of any kind. All the Products sold on Website are governed
by different state laws and if Seller is unable to deliver such Products due to
implications of different state laws, Seller will return or will give credit
for the amount (if any) received in advance by Seller from the sale of such
Product that could not be delivered to You.
You will be required to enter a valid phone number while
placing an order on the Website. By registering Your phone number with us, You
consent to be contacted by Us via phone calls, SMS notifications, mobile
applications, and/or any other electronic mode of communication in case of any
order or shipment or delivery-related updates. We will not use your personal
information to initiate any promotional phone calls or SMS.
Selling
As a registered seller, you are allowed to list item(s) for
sale on the Website in accordance with the Policies which are incorporated by
way of reference in these Business Terms. You must be legally able to sell the
item(s) you list for sale on our Website. You must ensure that the listed items
do not infringe upon the intellectual property, trade secret, or other
proprietary rights or rights of publicity or privacy rights of third parties.
Listings may only include text descriptions, graphics, and pictures that
describe your item for sale. All listed items must be listed in an appropriate
category on the Website. All listed items must be kept in stock for successful
fulfillment of sales.
The listing description of the item must not be misleading
and must describe the actual condition of the product. If the item description
does not match the actual condition of the item, you agree to refund any
amounts that you may have received from the Buyer. You agree not to list a
single product in multiple quantities across various categories on the Website.
Geeboomba reserves the right to delete such multiple listings of the same
product listed by you in various categories.
Services Payment
While availing any of the payment method/s available on the
Website, we will not be responsible or assume any liability, whatsoever in
respect of any loss or damage arising directly or indirectly to You due to:
1. Lack of authorization for
any transaction/s, or
2. Exceeding the preset limit
mutually agreed by You and between "Bank/s", or
3. Any payment issues arising
out of the transaction, or
4. The decline of transaction for
any other reason/s
All payments made against the purchases/services on the
Website by you shall be compulsorily in Indian Rupees are acceptable in the
Republic of India. The website will not facilitate the transaction with respect
to any other form of currency with respect to the purchases made on the
Website.
Before shipping / delivering your order to you, the Seller
may request you to provide supporting documents (including but not limited to
Govt. issued ID and address proof) to establish the ownership of the payment
instrument used by you for your purchase. This is done in the interest of
providing a safe online shopping environment to Our Users.
Further:
1. Transactions, Transaction
Price, and all commercial terms such as Delivery, Dispatch of products and/or
services are as per principal to principal bipartite contractual obligations
between Buyer and Seller, and payment facility is merely used by the Buyer and
Seller to facilitate the completion of the Transaction. Use of the payment
facility shall not render Geeboomba liable or responsible for the non-delivery,
non-receipt, non-payment, damage, breach of representations and warranties,
non-provision of after-sales or warranty services, or fraud as regards the
products and /or services listed on Geeboomba's Website.
2. You have specifically
authorized Geeboomba or its service providers to collect, process, facilitate
and remit payments and/or
the Transaction Price electronically or
through Cash on Delivery to and from other Users in respect of transactions
through the Payment Facility. Your relationship with Geeboomba is on a
principal-to-principal basis and by accepting these Business Terms you agree
that Geeboomba is an independent contractor for all purposes, and does not have
control of or liability for the products or services that are listed on Geeboomba's
Website that are paid for by using the Payment Facility. Geeboomba does not
guarantee the identity of any User nor does it ensure that a Buyer or a Seller
will complete a transaction.
3. You understand, accept and
agree that the payment facility provided by Geeboomba is neither a banking nor
financial service but is merely a facilitator providing an electronic,
automated online electronic payment, receiving payment through Cash On
Delivery, collection, and remittance facility for the Transactions on the Geeboomba
Website using the existing authorized banking infrastructure and Credit Card
payment gateway networks. Further, by providing a Payment Facility, Geeboomba
is neither acting as trustees nor acting in a fiduciary capacity with respect
to the Transaction or the Transaction Price.
Payment Facility for Buyers:
You, as a Buyer, understand that upon initiating a
Transaction You are entering into a legally binding and enforceable contract
with the Seller to purchase the products and /or services from the Seller using
the Payment Facility, and You shall pay the Transaction Price through Your
Issuing Bank to the Seller using Payment Facility.
You, as a Buyer, may agree with the Seller through
electronic communication and electronic records and using the automated
features as may be provided by Payment Facility on any extension/increase in
the Dispatch and/or Delivery time and The transaction shall stand amended to
such extent. Any such extension/increase of Dispatch / Delivery time or
subsequent novation/variation of The transaction should be in compliance with
Payment Facility Rules and Policies.
You, as a Buyer, shall electronically notify the Payment
Facility using the appropriate Geeboomba Website features immediately upon
Delivery or non Delivery within the time period as provided in the Policies.
Non-notification by You of Delivery or non-delivery within the time period
specified in the Policies shall be construed as a deemed Delivery in respect of
that Transaction. In the case of Cash On Delivery transactions, the Buyer is
not required to confirm the receipt of products or services.
You, as a Buyer, shall be entitled to claim a refund of the
Transaction Price (as Your sole and exclusive remedy) in case You do not
receive the Delivery within the time period agreed in the Transaction or within
the time period as provided in the Policies, whichever is earlier. In case you
do not raise a refund claim using Website features within the stipulated time
then would make You ineligible for a refund.
You, as a Buyer, understand that the Payment Facility may
not be available in full or in part for a certain category of products and/or
services and/or Transactions as mentioned in the Policies and hence You may not
be entitled to a refund in respect of the Transactions for those products and
/or services
Except for Cash On Delivery transactions, refund, if any,
shall be made at the same Issuing Bank from where the Transaction Price was
received, or through any other method available on the Website, as chosen by
You.
For Cash On Delivery transactions, refunds, if any, will be
made via electronic payment transfers.
Refunds shall be made in Indian Rupees only and shall be
equivalent to the Transaction Price received in Indian Rupees.
For electronic payments, the refund shall be made through a
payment facility using NEFT / RTGS or any other online banking / electronic
funds transfer system approved by Reserve Bank India (RBI).
Refunds may be supported by select banks. Where a bank is
not supported for processing refunds, You will be required to share alternate
bank account details with us for processing the refund.
Refund shall be conditional and shall be with recourse
available to Geeboomba in case of any misuse by Buyer.
We may also request additional documents for verification.
Refund shall be subject to Buyer complying with Policies.
1. Geeboomba reserves the right
to impose limits on the number of Transactions or Transaction Prices which Geeboomba
may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank
Account/ and such other infrastructure or any other financial instrument
directly or indirectly through payment aggregator or through any such facility
authorized by the Reserve Bank of India to provide enabling support facility
for collection and remittance of payment or by an individual Buyer during any
time period and reserves the right to refuse to process Transactions exceeding
such limit.
2. Geeboomba reserves the right
to refuse to process Transactions by Buyers with a prior history of
questionable charges including without limitation breach of any agreements by A
buyer with Geeboomba or breach/violation of any law or any charges imposed by
Issuing Bank or breach of any policy.
3. Geeboomba may do such checks
as it deems fit before approving the receipt of/Buyer's commitment to pay (for
Cash On Delivery transactions) Transaction Price from the Buyer for security or
other reasons at the discretion of Geeboomba. As a result of such check, if Geeboomba
is not satisfied with the creditability of the Buyer or genuineness of the
Transaction or other reasons at its sole discretion, Geeboomba shall have the
right to reject the receipt of / Buyers commitment to pay Transaction Price.
For the avoidance of doubt, it is hereby clarified that the ‘Cash on Delivery’
feature for payment, may be disabled for certain account users, at the sole
discretion of Geeboomba.
4. Geeboomba may delay
notifying the payment confirmation i.e. informing Seller to Dispatch, if Geeboomba
deems suspicious or for Buyers conducting high transaction volumes to ensure
the safety of the Transaction and Transaction Price. In addition, Geeboomba may
hold Transaction Price and Geeboomba may not inform Seller to Dispatch or remit
Transaction Price to law enforcement officials (instead of refunding the same
to Buyer) at the request of law enforcement officials or in the event the Buyer
is engaged in any form of illegal activity.
5. The Buyer and Seller
acknowledge that Geeboomba will not be liable for any damages, interests, or
claims, etc. resulting from not processing a Transaction/Transaction Price or
any delay in processing a Transaction/Transaction Price which is beyond the
control of Geeboomba.
Compliance with Laws:
1. As required by applicable
law, if the Customer makes a purchase of an amount equal to or above INR 2 00
000.00, the Customer will be required to upload a scanned copy of his/her PAN
card on the Platform, within 4 days of making the purchase, failing which, the
purchase made by the Customer will be canceled. The requirement to submit the
PAN card arises only once and if it has been submitted once by the Customer, it
need not be submitted again. The order of the Customer shall stand canceled if
there is a discrepancy between the name of the Customer and the name on the PAN
Card.
2. Buyer and Seller shall
comply with all the applicable laws (including without limitation Foreign
Exchange Management Act, 1999 and the rules made and notifications issued
thereunder and the Exchange Control Manual as may be issued by the Reserve Bank
of India from time to time, Customs Act, Information and Technology Act, 2000
as amended by the Information Technology (Amendment) Act 2008, Prevention of
Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution
Regulation Act, 1976 and the Rules made thereunder, Income Tax Act, 1961 and
the rules made thereunder, Export-Import Policy of the government of India)
applicable to them respectively for using Payment Facility and Geeboomba
Website.
Buyer's arrangement with Issuing Bank:
1. All Valid Credit / Debit/
Cash Card/ and other payment instruments are processed using a Credit Card
payment gateway or appropriate payment system infrastructure and the same will
also be governed by the terms and conditions agreed to between the Buyer and
the respective Issuing Bank and payment instrument issuing company.
2. All Online Bank Transfers
from Valid Bank Accounts are processed using the gateway provided by the
respective Issuing Bank which supports Payment Facility to provide these
services to the Users. All such Online Bank Transfers on Payment Facilities are
also governed by the terms and conditions agreed to between the Buyer and the
respective Issuing Bank.
Geeboomba's Replacement Guarantee*
Geeboomba's Replacement Guarantee seeks to assist Buyers who
have been defrauded by qualified sellers on the Website. The return policy
period (Geeboomba's Replacement Guarantee) depends on the product category and
the seller. Kindly click here to know the return policy period applicable for
different categories. If at the time of delivery and/or within the applicable
return policy period, if any defect is found, then the buyer of the product/s
can ask for replacement of the product/s from the seller subject to the
following terms and conditions
1. Notify the seller of any
defects in the product/s at the time of delivery of the product/s and/or within
the applicable return policy period and the same product/s will be replaced in
return for the defective product/s.
2. Replacement can be for the
entire product/s or part/s of the product subject to availability of the same
with the seller.
The following products shall not be eligible for return or
replacement:
a. Damages due to misuse of product;
b. Any damage/defect which is not covered under the
manufacturer's warranty,
c. Any product that is returned without all original
packaging and accessories, including the box, manufacturer's packaging if any,
and all other items originally included with the product/s delivered;
On Clothing and others, qualified sellers accept 5-day
exchange subject to the following conditions:
Clothes and others are not used (other than for trial),
altered, washed, soiled, or damaged in any way.
Original tags and packaging should be intact. For items that
come in branded packaging, the box should be undamaged.
Returns are not applicable for 'Made to order' j, Innerwear,
lingerie, socks, clothing freebies, etc.
Damaged or defective or 'Not as described' products in the
Lifestyle category (includes clothing, footwear, etc.) are meanwhile covered by
the 5 Day Replacement Guarantee. Kindly click here to know the return policy
period (Replacement Guarantee) applicable for different categories.
If Geeboomba has any suspicion or knowledge that any of its
buyers and sellers are involved in any activity that is intended to provide
claims or information that is false or not genuine, Geeboomba may also, while
reserving its rights to initiate civil and/or criminal proceedings against such
member buyers and sellers, at its sole discretion, suspend, block, restrict,
cancel the Display Name of such buyers and sellers and/or disqualify that user
and any related users from availing protection through this program. Customers
who have been blocked for any suspicious or fraudulent activity on Geeboomba
will not be allowed to return their products.
Geeboomba reserves its right to initiate civil and/or
criminal proceedings against a user who files invalid and/or false claims or
provides false, incomplete, or misleading information. In addition to the legal
proceedings as aforesaid, Geeboomba may at its sole discretion suspend, block,
restrict, cancel the Display Name [and its related Display Names] of such user
and/or disqualify that user and any related users from availing protection
through this program. Any person who, knowingly and with intent to injure,
defraud or deceive, files a Fraudulent Complaint containing false, incomplete,
or misleading information may be guilty of a criminal offense and will be
prosecuted to the fullest extent of the law.
Exchange Offers:
By participating in the exchange I confirm that I am the
sole and absolute owner and/or user of the product mentioned above (device).
I confirm that the device which I am exchanging under the
buyback program is genuine and is not counterfeit, free from any and all
encumbrances, liens, attachments, disputes, legal flaws, exchange or any
Agreement of Sale, etc. and I have got clear ownership of the said device.
You agree to indemnify and keep indemnifying Geeboomba.in
and any future buyer of the device against all or any third-party claims,
demand, cost, and expenses including attorney fees which may be suffered,
incurred, undergone, and/or sustained by Geeboomba.in, its affiliates or any
future buyer due to usage of the device by you till date and you undertake to
make good the same.
I confirm that all the data in the said device will be
erased before handing it over under the buyback program. I also confirm that in
spite of erasing the data manually/electronically, if any data is still
accessible due to any technical reason, Geeboomba.in, Seller or the
Manufacturer shall not be responsible for the same and I will not approach Geeboomba.in
for any retrieval of the data.
I hereby give my consent that the personal information that
I have provided in connection with this buyback program might be processed,
transferred, and retained by the retailer and other entities involved in
managing the program for the purposes of validating the information that I
provided herein and for the administration of the program.
I agree to indemnify and keep indemnifying the Geeboomba.in
and any future buyer of the old device against all or any third-party claims,
demand, cost, expenses including attorney fees which may be suffered, incurred,
undergone, and/or sustained by Geeboomba.in, its affiliates or any future buyer
due to usage of the device by me till date and I undertake to make good the
same.
I understand once a device is sent by me to Geeboomba, in no
scenario can this device be returned back to me.
I understand that the new device delivery and the old device
pickup will happen simultaneously (hand in hand) and I shall keep the old
device ready to be given for exchange.
Products distributed as gifts from state-sponsored or
NGO-funded distribution programs are not accepted for exchange under exchange
offers.
--> Credit Cards
--> Internet Banking
--> Debit Cards
--> any other mode of payment, as may be decided and made
available on the Website.
Please note that payment can be made only in India Rupees
and all the above payment instruments must have been issued by entities
operating in India and subject to Indian regulations.
Cash on Delivery as a mode of payment is not available for
purchasing on the Website currently.
Payment made by credit card or any other mode as mentioned
above should be received by us on time. If for any reason we do not receive
payment from the credit card issuer or any agent involved in any of the above
payment modes, You agree that you shall pay all amounts due upon demand by us.
Indemnity
You shall indemnify and hold harmless Geeboomba, its owner,
licensee, affiliates, subsidiaries, group companies (as applicable) and their
respective officers, directors, agents, and employees, from any claim or
demand, or actions including reasonable attorneys' fees, made by any third
party or penalty imposed due to or arising out of Your breach of this Business
Terms, Privacy Policy and other Policies, or Your violation of any law, rules
or regulations or the rights (including infringement of intellectual property
rights) of a third party.
Applicable Law
Business Terms shall be governed by and interpreted and
construed in accordance with the laws of India. The place of jurisdiction shall
be exclusively in TIRUPPUR
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is
presented solely for the purpose of sale in India. Geeboomba makes no
representation that materials in the Website are appropriate or available for
use in locations/Countries other than India. Those who choose to access this
site from other locations/Countries other than India do so on their own
initiative and Geeboomba is not responsible for the supply of products/refund
for the products ordered from other locations/Countries other than India,
compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright, and Restriction
This site is controlled and operated by Geeboomba and
products are sold by respective Sellers. All material on this site, including
images, illustrations, audio clips, and video clips, is protected by
copyrights, trademarks, and other intellectual property rights. Material on the
Website is solely for Your personal, non-commercial use. You must not copy,
reproduce, republish, upload, post, transmit or distribute such material in any
way, including by email or other electronic means and whether directly or
indirectly and You must not assist any other person to do so. Without the prior
written consent of the owner, modification of the materials, use of the
materials on any other website or networked computer environment, or use of the
materials for any purpose other than personal, non-commercial use is a violation
of the copyrights, trademarks, and other proprietary rights, and is prohibited.
Any use for which You receive any remuneration, whether in money or otherwise,
is a commercial use for the purposes of this clause.
Trademark complaint
Geeboomba respects the intellectual property of others. In
case You feel that Your Trademark has been infringed, You can write to Geeboomba
at geeboomba.in@gmail.com
Product Description
Geeboomba we do not warrant that the Product description or
other content of this Website is accurate, complete, reliable, current, or
error-free and assumes no liability in this regard.
Limitation of Liability
IN NO EVENT SHALL GEEBOOMBA BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH
THESE BUSINESS TERMS, EVEN IF THE USER HAS BEEN INFORMED IN ADVANCE OF THE
POSSIBILITY OF SUCH DAMAGES.
Contact Us
Please contact me for any questions or comments
(including all inquiries unrelated to copyright infringement) regarding this
Website.
Grievance officer
In accordance with Information Technology Act 2000 and rules
made thereunder, the name and contact details of the Grievance Officer are
provided below:
Mr. CHELLADURAI.S
Geeboomba Digi Solution,
Ganapathipalayam,
Tirupur 641 605. Tamil Nadu, India.
contact us
Email: geeboomba.in@gmail.com
Phone: 9577755545
Time: Mon-Sat (9:00 - 18:00)
POLICIES
Profanity Policy
Geeboomba prohibits the use of language that is racist,
hateful, sexual, or obscene in nature in a public area.
This policy extends to the text within listings, on Seller
pages, and all other areas of the site that another User may view. If the
profane words are part of a title for the item being sold, we allow Sellers to
'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct
area for review:
· Report
offensive Display Names
· Report
offensive language in a listing or otherwise
If a feedback comment; or any communication made between
Users on the Website; or email communication between Users in relation to
transactions conducted on the Website contain profanity, please review Our
feedback removal policy and submit a request for action/removal.
Disciplinary action may result in the indefinite suspension
of a User's account, temporary suspension, or a formal warning.
Geeboomba will consider the circumstances of an alleged
policy violation and the user's trading records before taking action.
Violations of this policy may result in a range of actions,
including:
1. Limits placed on account
privileges;
2. Loss of special status;
3. Account suspension.
Replacement Guarantee*
The Replacement Guarantee seeks to assist Buyers who have
been defrauded by qualified sellers on the Website. If at the time of delivery
and/or within specified days from the date of delivery of the product/s, if any
defect is found, then the buyer of the product/s can ask for replacement of the
product/s from the seller.
If Geeboomba has suspicion or knowledge, that any of its
buyers and sellers are involved in any activity that is intended to provide
claims or information that is false, misleading or not genuine, then Geeboomba
may while reserving its rights to initiate civil and/or criminal proceedings
against User may also at its sole discretion suspend, block, restrict, cancel
the Display Name of such buyer and seller and /or disqualify that User and any
related Users from availing protection through this program.
Geeboomba reserves its right to initiate civil and/or
criminal proceedings against a User who files invalid and/or false claims or
provides false, incomplete, or misleading information. In addition to the legal
proceedings as aforesaid, Geeboomba may at its sole discretion suspend, block,
restrict, cancel the Display Name [and its related Display Names] of such User
and/or disqualify that User and any related Users from availing protection
through this program. Any person who, knowingly and with intent to injure,
defraud or deceive, files a Fraudulent complaint containing false, incomplete,
or misleading information may be guilty of a criminal offense and will be
prosecuted to the fullest extent of the law.
For more details related to the Replacement Policy, refer to
s/help/cancellation-returns
Returns Policy
Definition: 'Return' is defined as the action of giving back
the item purchased by the Buyer to the Seller on the Geeboomba website. The
following situations may arise:
1. Item was defective
2. Item was damaged during the
Shipping
3. Products was/were missing
4. The Wrong item was sent by the
Seller.
Return could also result in a refund of money in most cases.
Points to be noted:
1. The seller can always accept the
return irrespective of the policy.
2. If the Seller disagrees with
a return request, the Buyer can file a dispute under the Buyer Protection
Program*.
We encourage the Buyer to review the listing before making
the purchase decision. In case of Buyer orders the wrong item, the Buyer shall
not be entitled to any return/refund.
The buyer needs to raise the return request within the
return period applicable to the respective product. Once Buyer has raised a
return request by contacting Us on Our Toll-Free Number, the Seller while
closing the return ticket can select one of the following:
1. Replace after shipment
collection - Seller has agreed to wait for the logistics team to collect the
shipment from the buyer before replacing it)
2. Refund after shipment
collection - Seller has agreed to wait for the logistics team to collect the
shipment from the buyer before refunding)
3. Refund without shipment
collection - Seller has agreed to refund the buyer without expecting the
original shipment back)
4. Replace without shipment
collection - Seller has agreed to replace the order without expecting the
original shipment back)
5. On certain select days as
specified by Geeboomba (such as 'The Big Billion Day') separate policies may be
applicable.
In the event The seller accepts the return request raised by
the Buyer, The Buyer will have to return the product and then the refund shall
be credited to the Buyer's account.
In case the Seller doesn't close the ticket in 3 days from
the date of intimation to the Seller about the refund request, the refund
request shall be settled in favor of the Buyer.
Further, for returns being made by Buyer to the Seller of
the product, the following parameters need to be ensured by the Buyer:
Clothing and Footwear- Should be "New &
Unworn"(other than for trial)
If the product being returned is not in accordance with the
above parameters, then Buyer shall not be entitled to any refund of money from
the Seller.
Shipping cost for returning the product shall be borne and
incurred by the Seller.
Replacement
Definition: Replacement is the action or process of
replacing something in place of another. A Buyer can request for replacement
whenever he is not happy with the item, the reason being Damaged in shipping,
Defective item, Item(s) missing, the wrong item shipped, and the like.
Points to be noted:
1. The seller can always accept the
return irrespective of the policy.
2. If the Seller disagrees with
a return request, the Buyer can file a dispute under Buyer Protection Program*.
The buyer needs to raise the replacement request within the
return period applicable to the respective product. Once Buyer has raised a
replacement request by contacting Us on the Toll-Free Number provided on the
Website. Once the replacement request has been raised, the following steps
shall be followed:
1. Buyer is asked for
"Reason for Return". Among others, the following are the leading
reasons:
2. Shipping was damaged
3. Item was defective
4. Item(s) were missing
5. the Wrong item sent
6. An intimation shall be
provided to the Seller seeking either "approval" or
"rejection" of the replacement request.
7. In case the Seller accepts
the replacement request, Buyer shall be required to return the product to the
Seller, and only after return of the product, Seller shall be obliged to
provide the replacement product to the Buyer.
8. In case the Seller rejects
the replacement request, the Buyer can choose to raise a dispute by writing to geeboomba.in@gmail.com
In case the Seller doesn't have the product at all, Seller
can provide the refund to the Buyer and The buyer shall be obligated to accept
the refund in lieu of replacement. All the product parameters shall be required
to be complied with in cases of replacement.
If the seller doesn't respond to the Buyer's replacement
request, within three (3) days from the date of replacement request placed by
the Buyer, the refund shall be processed in favor of Buyer and Seller shall be
liable to refund the amount paid to the Seller.
All shipping and other replacement charges shall be borne
and incurred by the Seller.
Disputes (Resolutions) Policy
Overview
Generally, transactions are conducted smoothly on Geeboomba.
However, there may be some cases where both the Buyers and Sellers may face
issues. At Geeboomba, we have a Dispute Resolution process in order to resolve
disputes between Buyers and Sellers.
What is a 'dispute'?
A 'Dispute' can be defined as a disagreement between a Buyer
and a Seller in connection with a transaction on the Website.
How does a 'dispute' occur in the Marketplace?
Disputes are filed as a result of a disagreement between the
Buyer and the Seller. Disputes arise out of an issue that is raised by either
party not being completely satisfied with the resolution of their
complaint/issue.
It is important that before a Buyer/Seller raises a dispute,
they should attempt to solve the issue. Please note that whenever a Buyer
raises a dispute, the Seller's payment for that order is put on hold
immediately until the issue is resolved.
How is a 'dispute' created?
Whenever there is a disagreement, the Buyer can write
to geeboomba.in@gmail.com,
while the Seller can write to geeboomba.in@gmail.com, in order to raise a dispute.
Disputes can be raised at a particular transaction level.
What are the various types of 'disputes'?
Following are the indicative examples of potential disputes:
1. the Wrong item received
2. Item Not as described
3. Part/Accessory missing
4. Seller
Description/Specification Wrong
5. Defective (Functional
issues)
6. Product not working and
Manufacturer claims invalid Invoice
In case the Seller rejects the return request of the Buyer,
and Buyer raises a dispute, then Geeboomba will try to mediate and resolve the
dispute between both the parties. If the dispute is resolved in favor of the
Buyer, a refund is provided once the product is returned to the Seller. If the
dispute is settled in favor of the Seller, the Buyer is entitled to any refund.
Buyer Protection Program
In case of a dispute where the Seller is unable to provide a
refund or a replacement, Geeboomba will actively work towards reaching a
resolution.
The Buyer Protection Program covers Buyers who are unable to
successfully resolve their dispute with the Seller or are not satisfied with
the resolution provided by the Seller.
The Buyer can write to geeboomba.in@gmail.com if
the issue with the Seller is not resolved. Geeboomba's Customer Support team
will look into the case to check for possible fraud and if the Buyer has been
blacklisted/blocked from making purchases on the Website. Only after verifying
these facts, a dispute can be registered.
In due course of the resolution, Geeboomba's Customer
Support Team will facilitate a conference call including the Seller and the
Buyer.
When a dispute has been raised, Geeboomba may provide both
parties access to each other Display Names, and contact details including email
addresses, and other details pertaining to the dispute. Buyers and Sellers are
subject to final consent from Geeboomba for settling the dispute.
Buyer Eligibility and Restrictions
Only the Buyers who have purchased the product on Geeboomba
are eligible for the Buyer Protection Program.
Buyers can file a dispute within 45 days from the date of
delivery of the product
Any damage or loss to the product after delivery will not be
covered under this program and will completely be the Buyer's responsibility.
Buyers should refuse to accept delivery if the item is damaged.
To be able to take advantage of the Buyer Protection
Program, Buyers should first contact the Seller and attempt to resolve the
issue. If the Buyer doesn't hear from the Seller or is unable to resolve the
issue with the Seller even after contact, a dispute can be raised with Geeboomba
by writing an email to geeboomba.in@gmail.com
Fraudulent charges and claims are not covered under Buyer
Protection Program
If the Buyer has already initiated chargeback through the
credit card issuing bank, it will not be covered under Buyer Protection
Program, though in such cases a Seller can file a claim through the Seller
Protection Program.
Blacklisted and Blocked Buyers are not covered by the Buyer
Protection Program.
Buyers who have reached their maximum lifetime limit for
claims are also not eligible. Buyers can make a maximum of 3 claims per year on
Geeboomba. If the claim was withdrawn, it is not counted. The coverage amount
will be limited to 5000/-
Through the Buyer Protection program, Geeboomba does not
provide any guarantee/warranty to Buyers for products sold on Geeboomba against
technical/manufacturing defects.
Raising disputes against Sellers does not automatically
entitle the Buyer to a refund or replacement for the product purchased. Geeboomba
shall verify the disputes so raised and may process only such claims that are
valid and genuine.
Geeboomba shall at no point be responsible for any direct or
indirect losses, expenses, or costs of any nature whatsoever that may be
incurred by any Buyer/Seller.
Claims of the nature of 'Buyer remorse' (i.e. instances
where products are bought by the Buyer by mistake or where the Buyer chooses to
change his/her mind with regard to the product purchased by him) will not be
entertained through this program.
Geeboomba reserves its right to initiate civil and/or
criminal proceedings against a User who files invalid and/or false claims or
provides false, incomplete, or misleading information. In addition to the legal
proceedings as aforesaid, Geeboomba may at its sole discretion suspend, block,
restrict, cancel the Display Name [and its related Display Names] of such User
and/or disqualify that user and any related users from availing protection
through this program.
Decisions made by Geeboomba under the Buyer Protection
Program shall be final and binding on its Users.
Geeboomba reserves the right to modify/discontinue Buyer
Protection Program without any prior notice period to its Users.
Through this program, Geeboomba shall not entertain claims
of Buyers who have incurred loss due to delayed shipment or delivery of the
item by the Seller.
Geeboomba Customer Support Team may seek additional
information/clarification from the Buyer to facilitate the resolution of the
dispute. In the event Buyer does not respond with information/clarification
sought within 10 days of such request, the dispute shall be auto-closed in
favor of the Seller.
Disputes via Chargeback
Whenever a chargeback (CB) comes from a payment
gateway/bank, the following situations may arise:
1. Item not received CB - Buyer
hasn't received the item. Refund will be created in accordance with the dispute
policies
2. Unauthorized CB - The buyer
hasn't made this particular transaction. Refunds will be created in accordance
with the dispute policies.
Seller expressly agrees that issuing the correct and
complete invoice is the sole and primary responsibility of Seller. Furthermore,
Seller shall ensure that invoices state "Powered by Geeboomba" and
failing to do so Seller will be liable for chargebacks (as applicable).
1. Item not as described -
meaning the item is not what the Buyer expected. The dispute will be decided in
accordance with the dispute policies.
Email Abuse & Threat Policy
Private communication, including email correspondence, is
not regulated by Geeboomba. Geeboomba encourages its Users to be professional,
courteous, and respectful when communicating by email.
However, Geeboomba will investigate and can take action on
certain types of unwanted emails that violate Geeboomba policies.
Such instances:
Threats of Bodily Harm - Geeboomba does not permit Users to
send explicit threats of bodily harm.
Misuse of Geeboomba System - Geeboomba allows Users to
facilitate transactions through the Geeboomba system but will investigate any
misuse of this service.
Spoof (Fake) email - Geeboomba will never ask you to provide
sensitive information through email. In case you receive any spoof (fake)
email, you are requested to report the same to Us through the 'Contact Us' tab.
Spam (Unsolicited Commercial email) - Geeboomba's spam
policy applies only to unsolicited commercial messages sent by Geeboomba Users.
Geeboomba Users are not allowed to send spam messages to other Users.
Offers to Buy or Sell Outside of Geeboomba - Geeboomba
prohibits email offers to buy or sell listed products outside of the Geeboomba
Website. Offers of this nature are a potential fraud risk for both Buyers and
Sellers.
Geeboomba policy prohibits user-to-user threats of physical
harm via any method including, phone, email, and on Our public message boards.
Violations of this policy may result in a range of actions,
including:
· Limits on
account privileges
· Account
suspension
· Cancellation
of listings
· Loss of
special status
Other Businesses
Geeboomba does not take responsibility or liability for the
actions, products, content, and services on the Website, which are linked to
Affiliates and/or the third-party websites using the Website's APIs or
otherwise. In addition, the Website may provide links to the third party
websites of Our affiliated companies and certain other businesses for which, Geeboomba
assumes no responsibility for examining or evaluating the products and services
offered by them. Geeboomba does not warrant the offerings of, any of these
businesses or individuals or the content of the such third-party website(s). Geeboomba
does not endorse, in any way, any third-party website(s) or content thereof.
Select the most appropriate reason. Please associate each
item you report with only one reason code.
Trademark-infringement
1. Trademark owner doesn't make
this type of product or has discontinued the production of the product
2. Item(s) is an unlawful
replica of a product made by the trademark owner or is counterfeit
Trademark-listing description infringement
1. Listing(s) has unlawful
comparison to the trademark owner's brand or product
2. Listing(s) contains unlawful
use of the trademark owner's logo
Copyright-item infringement
Note:
1. Please provide the ownership
of the Trademark (the Trademark Registration Certificate should be in the name
of the applicant)
2. Please provide evidence as
to the ownership of the copyright.
Contacting the Seller
At Geeboomba we are committed to ensuring that disputes
between sellers and buyers are settled amicably by way of the above dispute
resolution mechanisms and procedures. However, in the event that a buyer wishes
to contact the seller, he/ she may proceed to do so by accessing the
seller-related information made available by the sellers on their product
listing pages. Alternatively, the buyers may also reach out to customer support
at +919577755545 or access the help center geeboomba.in@gmail.com
