Terms for Cancellations and Returns
Geeboomba reserves the return policies as scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer to the respective item's applicable return policy on the product page for any exceptions to the below.
A) Geeboomba delivered products other than Inner garments like (Clothing Freebies, Lingerie Wash-bags, Shapewear Socks, Stockings and Swimsuits, Bra, Briefs, Boxers, Lingerie Sets, Panties, Garter, Trunks and Vests ) - 5 days from the date of receipt.
1. In case of returns Geeboomba reserves the right to be picked up from the same address where it was delivered
2. sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
3. The freebie has to be returned along with the product.
4. You can raise a request to return your items with these simple steps:
· Log into your Geeboomba account
· Go to My Orders
· Click on 'Return' against the item you wish to return or exchange
· Fill in the details and raise a return request.
5. Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Geeboomba account.
6. A greyed out and disabled 'Cancel' button can mean any one of the following:
· The item has been delivered already OR
· The item is non-refundable (e.g. Gift Card)
7. The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at firstname.lastname@example.org for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.
9. During pick-up, your product will be checked for the following conditions: Both paid and C.O.D merchandise at the time of Delivery itself or within the stipulated time of 5 days the same can be returned upon the following conditions.
· If not as per the order description,
· If the same is not as per the specification and colours,
· Manufacturing defects like a hole and unwearable stitching errors,
· C.O.D materials will be encashed only after the merchandise is fully returned to the seller and refund will be made thru
online to the customer from the date of receipt.
10. To return/exchange your order, follow these simple steps:
· Go to My Orders
· Choose the item you wish to return or exchange
· Fill in the details
· Choose Request Return.
11. Sellers cannot accept returns of item(s) in the following cases:
· When an item is damaged because of use, or when it is not in the same condition as you received it
· When any item has been used or installed
· When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
· When non-returnable items are involved such as innerwear. lingerie etc.
· When items are tampered with or have missing serial numbers.
12. The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller
13. You can visit 'My Orders' to know the status of your refund.
14. For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
15. The different refund modes available are:
· Wallets - available for orders with select sellers. You will get this option for eligible orders during the cancellation
· Back to the source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
· NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.
16. You can request for the item to be replaced by visiting 'MyOrders'. Use the 'Return' option & fill out the details of the issue so that we can help you.
17. When a pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 10 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 10 days
18. Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
19. You can now track the status of your return easily right from your Geeboomba account or mobile app. Just visit the 'my orders' page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
20. You may visit 'my orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.
21. If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
22. In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
23. For orders placed using 'Cash on Delivery as the payment mode, refunds can be processed to your bank account via NEFT. You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
24. You will need to update the following information for the seller to process a refund to your account:
The Bank Account Number
Account Holder's Name
IMPS refunds will typically be processed in 10 business days by sellers.
25. Cancellation of item(s) in order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.